Refund policy

We do not accept returns or exchanges for change of mind.

However, if your item arrives damaged or defective, please contact us within 3 working days of receiving your order. We will evaluate the issue and, where appropriate, offer either a refund or send you a replacement item.

How to report a damaged item:

Please email us at support@midorihome.co.nz with:

- Your order number

- Clear photos of the damaged item and packaging

- A brief description of the issue

Once your claim is approved, we will process a refund or dispatch a replacement at no additional cost.

You can always contact us for any question at support@midorihome.co.nz. 

Refunds are only issued in cases where items arrive damaged or defective, and the issue is reported to us within 3 working days of delivery.

Once we receive your damage report (including photos and order number), we will assess the claim. If your refund is approved, it will be processed to your original payment method within 10 business days.

Your bank or credit card provider may take additional time to process and post the refund. If you have not received your refund 15 business days after approval, please contact us at support@midorihome.co.nz.